Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
Episodes
47 minutes ago
47 minutes ago
Outsourcing podcast
Get the full show notes for this outsourcing podcast here:
King Alandy Dy, CEO and co-founder of Expedock, joins the Outsource Accelerator Podcast to explain how he built a deliberately different kind of BPO. Expedock started as a Silicon Valley software company and now sits at the centre of the AI boom.
With around 400 staff and a "human-in-the-loop" model, King makes the case that the BPOs merging people with AI fastest will pull ahead of the slower-moving incumbents.
References:
Website: https://www.expedock.com/
LinkedIn: https://www.linkedin.com/company/expedock/
Start Outsourcing
Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.
Business Process Outsourcing
Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business
Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing
The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines
Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business
Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines
Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore
Payoneer - The leading global B2B payment solution for the outsourcing industry
About Outsource Accelerator
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.
Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
6 days ago
6 days ago
Outsourcing podcast
Get the full show notes for this outsourcing podcast here:
Brian Jones, CEO and founder of VA Platinum, joins the Outsource Accelerator Podcast to explain how he built one of the largest offshore staffing firms serving a single, highly regulated niche: Australian financial planners and mortgage brokers.
With 850 staff and eight years in a field most providers avoid, Brian lays out why deep specialisation, heavy training, and trust — not low cost — are what make complex offshore work succeed.
References:
Website: https://www.vaplatinum.com.au
LinkedIn: https://www.linkedin.com/company/va-platinum/
Start Outsourcing
Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.
Business Process Outsourcing
Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business
Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing
The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines
Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business
Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines
Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore
Payoneer - The leading global B2B payment solution for the outsourcing industry
About Outsource Accelerator
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.
Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
Thursday Jun 18, 2026
Thursday Jun 18, 2026
Outsourcing podcast
Get the full show notes for this outsourcing podcast here:
Rodney Frost, CEO of IntegratedOS, guests on the Outsource Accelerator Podcast to share how the offshore staffing landscape — and his own model — is being reshaped by AI, rising onshore costs, and the rise of risky low-touch employment structures.
With 20 years of experience building dedicated teams in the Philippines, Rodney laid out where the industry is heading and where buyers should be careful.
References:
Website: https://www.integratedos.com
LinkedIn: https://www.linkedin.com/company/integrated-os/
Start Outsourcing
Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.
Business Process Outsourcing
Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business
Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing
The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines
Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business
Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines
Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore
Payoneer - The leading global B2B payment solution for the outsourcing industry
About Outsource Accelerator
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.
Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
Thursday Jun 04, 2026
Thursday Jun 04, 2026
Outsourcing podcast
Get the full show notes for this outsourcing podcast here:
Michael Bian, CEO of SixEleven BPO, returns to the Outsource Accelerator Podcast for another appearance as the company marks its 20th anniversary.
From a 20-agent operation in Davao to an 8,000-strong workforce across 10 offices in the Philippines, Michael reflected on what it takes to scale a BPO over two decades — and how his playbook is holding up against the AI wave.
References:
Website: https://www.sixelevenbpo.com/
LinkedIn: https://www.linkedin.com/company/six-eleven-global-services-and-solutions
Start Outsourcing
Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.
Business Process Outsourcing
Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business
Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing
The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines
Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business
Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines
Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore
Payoneer - The leading global B2B payment solution for the outsourcing industry
About Outsource Accelerator
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.
Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
Thursday May 28, 2026
Thursday May 28, 2026
Outsourcing podcast
Get the full show notes for this outsourcing podcast here:
Frank Prempeh, CEO of Corpshore Solutions, returned to the Outsource Accelerator Podcast to discuss the BPO's expansion into Uzbekistan, where it became the first Canadian outsourcing firm to set up.
From the country's deeply multilingual workforce to AI-driven demand for non-English data annotation, Frank lays out a clear case for Central Asia as the next major outsourcing destination.
References:
Website: https://corpshore.solutions/
LinkedIn: https://www.linkedin.com/company/corpshore-solutions
Start Outsourcing
Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.
Business Process Outsourcing
Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business
Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing
The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines
Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business
Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines
Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore
Payoneer - The leading global B2B payment solution for the outsourcing industry
About Outsource Accelerator
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.
Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
Thursday May 21, 2026
Thursday May 21, 2026
Outsourcing podcast
Get the full show notes for this outsourcing podcast here:
Simone Bartlett, co-founder and CEO of Africa Operations at Hugo, joined the Outsource Accelerator Podcast to share how a finance-and-business-school outsider built a 4,500-person outsourcing firm across Nigeria, South Africa, and the US in just eight years.
From the realities of operating in emerging markets to where AI is reshaping the industry, Bartlett delivered a frank conversation about the work behind the growth — and why job creation drives everything she does.
Hugo was also the overall champion of the 2025 Outsourcing Impact Report.
References:
Website: https://hugoinc.com/
LinkedIn: https://www.linkedin.com/company/hugo-africa/
Start Outsourcing
Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.
Business Process Outsourcing
Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business
Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing
The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines
Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business
Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines
Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore
Payoneer - The leading global B2B payment solution for the outsourcing industry
About Outsource Accelerator
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.
Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
Thursday May 14, 2026
Thursday May 14, 2026
Outsourcing podcast
Get the full show notes for this outsourcing podcast here:
Tony Horwath, Founder and CEO of Sales Focus Inc, joined the Outsource Accelerator Podcast to discuss why face-to-face B2B selling still beats automation while explaining how his hybrid US-and-Philippines model has sustained growth for 28 years.
As one of the OGs of outsourced sales, Horwath shared what's changed, what's stayed the same, and where AI actually fits in a people-first industry.
References:
Website: https://www.salesfocusinc.com/
LinkedIn: https://www.linkedin.com/company/sales-focus-inc
Start Outsourcing
Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.
Business Process Outsourcing
Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business
Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing
The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines
Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business
Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines
Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore
Payoneer - The leading global B2B payment solution for the outsourcing industry
About Outsource Accelerator
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.
Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
Thursday May 07, 2026
Thursday May 07, 2026
Outsourcing podcast
Get the full show notes for this outsourcing podcast here:
In this week's episode of the Outsource Accelerator Podcast, Derek sits down with Daria Leshchenko, CEO and Managing Partner of SupportYourApp.
With 15 years in the industry and a team of 1,500 people spread across the globe, Daria shares her perspective on the fast-moving shifts in customer support — from the rise of AI to the enduring value of human connection.
References:
Website: https://supportyourapp.com/
LinkedIn: https://www.linkedin.com/company/supportyourapp
Start Outsourcing
Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.
Business Process Outsourcing
Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business
Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing
The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines
Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business
Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines
Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore
Payoneer - The leading global B2B payment solution for the outsourcing industry
About Outsource Accelerator
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.
Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
Thursday May 07, 2026
Thursday May 07, 2026
Outsourcing podcast
Get the full show notes for this outsourcing podcast here:
outsourceaccelerator.com/586
In this week’s episode of the Outsource Accelerator Podcast, Derek sits down with Alex Gill, the Global Head of Strategy at Harte Hanks. Harte Hanks has been in the marketing and go-to-market game for over a century now.
Alex brings a large amount of experience, covering the evolution of CX, its best practices, and the march of technology in the field.
References:
Website: https://www.hartehanks.com/
LinkedIn: https://www.linkedin.com/company/hartehanks/
Start Outsourcing
Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.
Business Process Outsourcing
Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business
Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing
The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines
Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business
Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines
Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore
Payoneer - The leading global B2B payment solution for the outsourcing industry
About Outsource Accelerator
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.
Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
Thursday Apr 23, 2026
Thursday Apr 23, 2026
Outsourcing podcast
Get the full show notes for this outsourcing podcast here:
outsourceaccelerator.com/585
We’ve had a blast presenting the Inside Outsourcing audiobook for everyone for the past few months, and we’re excited to bring some exciting interviews soon! Not just concerning outsourcing per se, but also talks about technology and trends that could disrupt the industry.
We’re back to the regular podcast this week, and starting off with a throwback.
For now, we flash back to when Derek was interviewed by “JLD” John Lee Dumas on the Entrepreneurs on Fire Podcast. They talk about how work is increasingly becoming remote and digital, how business owners can make it through challenges like the Great Resignation, and why outsourcing is the solution that more people should discover.
References:
LinkedIn: https://www.linkedin.com/in/derek-gallimore/
Start Outsourcing
Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.
Business Process Outsourcing
Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business
Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing
The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines
Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business
Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines
Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore
Payoneer - The leading global B2B payment solution for the outsourcing industry
About Outsource Accelerator
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.
Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.